Summary:
Creating, assigning and updating the user requests according to SLA (Service level agreement)
Main responsibility:
Creating the user requests received by phone, email, or via other tools
Providing user update on open IT issues
Assigning the request to 2nd level of IT support
Basic assessment on raised issue - simple trouble-shooting
Reporting to Service Desk Team Leader
Requirements:
team player
customer oriented
positive attitude
analytical and problem solving skills
willingness to learn new things
fluency in Czech language
advanced level of English language
student of university preferred
general IT knowledge
time flexibility
Additional information:
140,- Kč/hour
possible start – IMMEDIATELY :)
modern and pleasant working environment in center of Prague
friendly colleagues
flexible working hours per week
free hot drinks
If you find this add interesting, please send your CV in English to Katarina.antalova@ing.cz